@article{oai:toyo.repo.nii.ac.jp:00007095,
 author = {長島, 直樹},
 issue = {84},
 journal = {経営論集},
 month = {Nov},
 pages = {65--79},
 title = {サービス評価モデルの発展と今後の展望},
 year = {2014}
}