@article{oai:toyo.repo.nii.ac.jp:00004676,
 author = {長島, 広太},
 issue = {74},
 journal = {経営論集, Journal of business administration.},
 month = {Nov},
 pages = {91--108},
 title = {サービス商品の選択・評価におけるクチコミの機能--ホテルサービスの場合},
 year = {2009}
}