@article{oai:toyo.repo.nii.ac.jp:00012715,
 author = {桐生, 正幸 and KIRIU, Masayuki},
 issue = {2},
 journal = {東洋大学社会学部紀要, The Bulletin of Faculty of Sociology,Toyo University},
 month = {Mar},
 pages = {111--117},
 title = {日本における悪質クレームの分析},
 volume = {58},
 year = {2021}
}